This page contains Bet Selector support information for owners of the Bet Selector software. For more information, existing and prospective program owners are directed to the above links and in particular the Help File.

Below are answers to Frequently Asked Questions (FAQ). They are grouped into Getting Started, System Selector and Technical categories.

Getting Started FAQ

• How do I download form? Just select the appropriate option off the pull down Import menu, for example “Download BestForm Form Files” if you have a $55 a month subscription at www.bestform.com.au
• How do I view more than 10 past starts? To see more than 10 past starts per horse go into the Price Predictor part of the software off the pull down Run menu and then select "View/Print Extra Form" (note you can also see form for all horses on one browser page).
• How do I view Ratings Tables and Selection Polls? Go into the Price Predictor part of the software off the pull down Run menu and then select "View/Print Extra Form". Then use the left hand drop down list to change to the Selection Poll and Ratings Tables pages.
• What are the three columns of ratings? The first column of ratings, Bet Selector’s “Base ratings”, are the program’s main predictive ratings. Next come the Better ratings which are more class based and pick slightly better priced winners (but with a slightly lower strike rate). Finally we have the Plus ratings which are more consistency based but don't use all the traditional bonuses and penalties. Note that each group of ratings has two columns – one with the actual rating and another with a rated price.
• How do I pick the top rated horse? The quickest way to pick the top rated horse is to scan to the end of the ratings tables column where you will see the three TAB numbers of the top, second top and third top rated horses. Note the top horse is also the horse with the highest rating and shortest rated price.
• What is an overlay? An overlay is a horse where the price available in betting is “over” the rated price. It is very important that when backing top rated horses you only back them when they are overlays. This way your winnings should exceed your outlays (they won’t if you bet horses “under the odds”).
• How can I update scratchings? Just select a meeting in the Price Predictor part of the software (via the pull down RUN menu) and click the "Get TAB Info" button in the top right hand corner of the window (make sure you are connected to the Internet as scratchings, prices and results are automatically sourced from Tattsbet's XML feed). To do all meetings for a day in one go you can use thee Race TAB Live module (via the pull down RUN menu).

System Selector FAQ

• How do I enter systems? Go into the System Selector part of the software off the pull down Run menu and click the “Add Blank System” button, then click the “Edit System Rules” button. Then enter only the rules you wish to apply making sure everything else is left as is.
• How do I run systems? Just make sure the system is selected and click the “Test System” button, then select a date range on the pop up dialogue – or for one date set the start and end dates to the same date. Then click the Start button. When finished close the dialogue and click the “View Last System Test” button to see the selections.
• How do I download TAB Results? There is an option for this off the pull down File menu (the one when you first start up the program before you go into other menus). Once you do this you can see profit and loss results for systems run over past months (if you don’t then try ticking the “Force Results Checking” checkbox when system testing).
• How can I import systems? If you have systems in a specially named and structured DBF file from another user then you must save the file to your hard drive and import it using the "Import Systems" button in the System Selector part of the program. Note the program looks in your "Price" folder for the file but can be directed to look in any location if you saved the file elsewhere (eg Desktop). Be careful not to import more than once as this will cause duplication of systems.
• How do I set up a system to pick the top selection poll horse? Details on how to do this (for Bet Selector Ultimate users) can be found at Selection Poll System.

Technical FAQ

• How do I fix Unzip problems? Bet Selector supports automatic unzipping of file downloads provided you have Windows XP or higher. On a few computers this may not work - usually because Windows has not associated the correct program with the VBS script file used to access the compressed folders features of Windows. You can check for this problem by going into the program/file associations via Control Panel and selecting the VBS file type and making sure it says these files open with "Windows Based Script Host". If not then fix the association (if "Windows Based Script Host" can't be found then you may need to Google a solution to reinstall it).
• How do I fix Cyberhorse Import Problems? If you get an error box pop up while importing meetings it is likely that a meeting has become corrupted during the download or unzip process. If the message persists then you should try the separate unzip and import options (both Punter and Pro Punter) off the pull down Import menu. Then Explore your TVF folder and delete any zip files in it. Finally, Explore the FORM and TVFX subfolders and remove any files in them.
• How do I avoid problems in Vista? If using Vista it is recommended you install and run Bet Selector as an Administrator (using the actual administrator account is preferable to using a user account that is part of an administrator group).
• What do I do if my password is not accepted? If your password is not accepted when you go to "Update Password" off the pull down FILE menu then first check the code you sent us has not changed (if it has, email us the new code for a new password). If the code is correct and you are sure you have entered the password sent to you for that code then check the date of the program via "About" off the pull down HELP menu (if the date is more than one to three months old then download and run the install program again). Also try deleting the PASSWORD.PPW file from your Price folder and then re-enter your password.
• How do I transfer Bet Selector to another computer? First copy the entire Price folder from the old computer to the new computer making sure to include all files in Price, all subfolders and all files in each subfolder (this step is essential if you want to keep all your past meetings and systems). Then just download and run the install program again (and remember to email in the new code for a new password).

If you have a question that is not answered by the above FAQs then email us directly (see contact details at end of page) or check out the Bet Selector forum at:

http://forum.cyberhorse.com.au/forums/forumdisplay.php?11-Bet-Selector

For a free eBook containing 189 free racing systems and a free copy of the Bet Selector Gold software (used to cost $450), just send an email with your first name in the subject line to demo@capitalinfo.com.au