Bet Selector Online Help File

The menu above provides links to Help Pages on the major parts of the Bet Selector program. There are however occasions when Windows issues will adversely affect the operation of the program. This page addresses such issues.

• How do I fix Unzip problems? Bet Selector supports automatic unzipping of file downloads. If this does not work then maybe Windows has not associated the correct program with the VBS script file used to access the compressed folders features of Windows. You can check for this problem by going into the program/file associations via Settings (Control Panel) and selecting the VBS file type and making sure it says these files open with "Windows Based Script Host". If not then fix the association (if "Windows Based Script Host" can't be found then you may need to Google a solution to reinstall it).
• What if I still have unzip or form download problems? Go into your anti-virus and/or internet security-firewall programs and bring up their exception lists. Make sure both the program name Bet Selector and folder name Price are in the relevant exception lists.
• What do I do if "View Extra Form" does not work or System Analyser reports do not open? If this happens it is likely that your web browser is not configured to open the required HTM and HTML files. This can be fixed in Control Panel by going into Programs and associating your web browser with these file types. Alternatively you can locate some HTM and HTML files in Windows Explorer, right mouse click them (one of each) and select "Open with" - then select the desired (web browser) program to use from the list making sure the checkbox to set this as the default is ticked. The same fix applies when CSV files won't open in your spreadsheet program except of course that the associated program is your spreadsheet program.
• What do I do if I get memory or freezing issues? If you get a "windows not responding" message from Windows or if the program throws "access violation" or "kid stack size exceeded" messages then it is recommended you run Bet Selector as an Administrator and try doing so under "Windows XP SP3" compatibility. Note you can right mouse click the shortcut you use to run the program and then left click Properties to edit these options.
• What do I do if my password is not accepted? If your password is not accepted when you go to "Update Password" off the pull down FILE menu then first check the code you sent us has not changed (if it has, email us the new code for a new password). If the code is correct and you are sure you have entered the password sent to you for that code then check the date of the program via "About" off the pull down HELP menu (if the date is more than one to three months old then download and run the install program again). Also try deleting the PASSWORD.PPW file from your Price folder and then re-enter your password.
• How do I transfer Bet Selector to another computer? First copy the entire Price folder from the old computer to the new computer making sure to include all files in Price, all subfolders and all files in each subfolder (this step is essential if you want to keep all your past meetings and systems). Then just download and run the install program again (and remember to email us the new code for a new password).
• What if Bet Selector can't access Ubet  data? If the Ubet (JSON) option in Race Day Live's (or Price Predictor's) doesn't work then go into Internet Options via Control Panel (or Internet Explorer), click Advanced then scroll down to Security and make sure all TLS options are ticked.

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