The menu above provides links to Help Pages on the major parts of the Bet
Selector program. There are however occasions when Windows issues may adversely
affect the operation of the program. This page addresses such issues.
How do I fix Unzip problems? Bet Selector supports
automatic unzipping of file downloads. If this does not work then maybe Windows has
not associated the correct program with the VBS script file used to access
the compressed folders features of Windows. You can check for this problem
by going into Windows Settings then into "Apps" then "Default Apps" then
"Choose default apps by file trype" where you can select
the VBS file type and make sure it says these files open with "Windows
Based Script Host".If not then fix the
association (if "Windows Based Script Host" can't be found then you may need
to Google a solution to reinstall it).
What if I still have unzip or form download problems?
Go into your anti-virus and/or internet security-firewall programs and bring
up their exception lists. Make sure both the program name Bet Selector and
folder name Price are in the relevant exception lists. Also make sure your
anti-virus and/or internet security-firewall programs are not blocking
scripts.
What do I do if "View Extra Form" does not work or System
Analyser reports do not open? If this happens it is likely that
your web browser is not configured to open the required HTM and HTML files.
This can be fixed in Windows Settings by going into "Apps" then "Default
Apps" then "Choose default apps by file trype" where you can associate
your web browser with the HTM and HTML file types. Alternatively you can locate some
HTM and HTML files in Windows Explorer, right mouse click them (one of each)
and select "Open with" - then select the desired (web browser) program to use from the
list making sure the checkbox to set this as the default is ticked. The same
fix applies when CSV files won't open in your spreadsheet program except of
course that the associated program is your spreadsheet program.
What do I do if I get memory or freezing issues? If you
get a "windows not responding" message from Windows or if the program throws
"access violation" or "kid stack size exceeded" messages then it is
recommended you run Bet Selector as an Administrator and try doing so under
"Windows XP SP3" compatibility. Note you can right mouse click the shortcut
you use to run the program and then left click Properties to edit these
options.
What do I do if my password is not accepted? If your
password is not accepted when you go to "Update Password" off the pull down
FILE menu then first check the code you sent us has not changed (if it has,
email us the new code for a new password). If the code is correct and you
are sure you have entered the password sent to you for that code then check
the date of the program via "About" off the pull down HELP menu (if the date
is more than one to three months old then download and run the install
program again). Also try deleting the PASSWORD.PPW file from your Price
folder and then re-enter your password.
How do I transfer Bet Selector to another computer? First
copy the entire Price folder from the old computer to the new computer
making sure to include all files in Price, all subfolders and all files in
each subfolder (this step is essential if you want to keep all your past
meetings and systems). Then just download and run the install program again
(and remember to email us the new code for a new password).
What if Bet Selector can't access Ubet data?
If the Ubet (JSON) option in Race Day Live's (or Price Predictor's) doesn't work then go into Internet Options via Control Panel (or
Internet Explorer), click Advanced then scroll down to Security and make
sure all TLS options are ticked.
